Orders placed with Kelden Scientific Canada are processed after payment confirmation and verification of order details. Processing and delivery times may vary based on product availability, order volume, destination, weather, holidays, carrier delays, or other circumstances outside our control. Available shipping methods and applicable fees will be displayed at checkout. Tracking information will be provided once available after the package has been transferred to the carrier. Delivery estimates are not guaranteed.

Customers are responsible for providing accurate and complete shipping information and receiving packages promptly. Kelden Scientific Canada is not responsible for delays, losses, returned packages, failed delivery attempts, incorrect addresses, packages left unattended, or improper storage after delivery. Additional shipping charges may apply when an order must be resent. For delayed, damaged, lost, returned, or incorrectly delivered packages, please contact Kelden Scientific Canada so we can review the tracking information and assist with the appropriate next steps.